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Frequently Asked Questions
Learn more about MyRoot, our secure family heritage workspaces, dynamic hierarchy mapping, and data privacy protocols.
What is this family tree platform?
It is a cloud-based SaaS platform that allows multiple families to create, manage, and preserve their family history, media collections, and family trees digitally in secure, dedicated spaces.
Can multiple families use the same platform?
Yes. The platform is built using a secure multi-tenant architecture, allowing separate family groups to independently manage their own isolated data, family trees, galleries, and member rosters.
Can anyone add family members?
Registered family members can submit requests to map new family nodes (such as children, spouses, or parents). To ensure structural accuracy, family administrators review and approve these submissions before they are rendered on the live tree.
Can guests view the family tree?
Families have full control over their privacy. Administrators can choose what information is shared publicly. Guests can view approved public introduction summaries, public trees, and public gallery items, while private details remain strictly hidden.
Is family information secure?
Yes. We enforce robust security standards including tenant-level data isolation, role-based permission settings, secure authentication, and administrator moderation queues to protect family details.
Can one user account belong to multiple families?
Yes. Users can join multiple family groups (for example, their paternal and maternal family spaces) and switch between their active family communities seamlessly from their account.
Can families moderate their own galleries?
Yes. Designated family workspace administrators have direct access to moderate submitted photos, approve or reject image albums, and publish official documents for member visibility.
Subscription Plans
Choose a plan that fits your family tree size and community needs.
Free Plan
$0 / month
- Create basic family community
- Basic family tree hierarchy
- Limited family members
- Public family summary page
- Standard media gallery
Popular
Family Premium
$9.99 / month
- Unlimited family tree members
- Complete hierarchy management
- High-resolution photo gallery
- Admin verification workflows
- Multiple admin coordinators
Extended Circle
$19.99 / month
- Multiple community branches
- Large cloud document vault
- Enhanced gallery storage limits
- Priority email & chat support
- Custom sub-domain support
Feature Comparison
| Feature | Free | Premium | Extended |
|---|---|---|---|
| Separate Workspace | ✓ | ✓ | ✓ |
| Family Tree Depth | Basic | Unlimited | Unlimited |
| Member Roster | Limited | ✓ | ✓ |
| Admin Approval queue | ✓ | ✓ | ✓ |
| Document Vault | - | ✓ | ✓ |
| Support Level | Standard | Standard | Priority 24/7 |